Refund Policy

Last Updated: 02 November 2026

Introduction
Refund Eligibility
Non-Refundable Cases
Refund Process
Refund Timeline
Partial Refunds
Subscription Cancellation
Contact Us

1 Introduction

Hira Test Maker mein, hum aap ki satisfaction ko sab se pehle rakhte hain. Ye Refund Policy batati hai ke aap kab, kaise, aur kitne arse mein refund ke liye eligible hain.

Hamari paid services purchase karne ka matlab hai ke aap is Refund Policy se agree karte hain.

Our Promise: Agar aap humari service se satisfied nahi hain, to hum puri koshish karenge ke aap ka masla hal ho — ya refund dein.

2 Refund Eligibility

Aap refund ke liye eligible hain agar:

7-Day Money Back: Pehli payment ke 7 din ke andar refund maangein — koi sawal nahi
Service Not Delivered: Agar hum service provide nahi kar paaye jo aap ne purchase ki
Technical Issues: Agar service 15+ din tak kaam na kare aur hum fix na kar sakein
Duplicate Payment: Agar ghalti se do bar payment ho gayi ho
Billing Error: Agar galat amount charge hui ho

Note: Refund request ke liye purchase proof (receipt, transaction ID) zaroori hai.

3 Non-Refundable Cases

Warning: In cases mein refund nahi milta.

Ye cases refund ke liye eligible NAHI hain:

7 din se ziyada ho gaye (first payment ke baad)
Service use kar li aur aap ne apna data upload kar diya
Terms of Service ki violation (account terminated)
Reason: "Mujhe pasand nahi aaya" (بغیر کوئی technical issue)
Free trial use nahi kiya aur baad mein refund maanga
Third-party services ki fees (payment gateway charges)
Discount ya promotional offers wali purchases
Yearly plans ke 30 din baad

4 Refund Process

Refund maangne ka process bilkul asaan hai — sirf 4 steps:

Request Bhejein

Email ya WhatsApp par refund request karein

Review

Hum 2 working days mein aap ki request review karenge

Approval

Agar eligible hain to approval mil jayegi

Refund

Original payment method par refund process hoga

Refund Request kaise bhejein?

Refund request bhejne ke liye ye information shamil karein:

Full Name
Email Address (registered)
Transaction ID / Receipt Number
Purchase Date
Reason for Refund
Amount

5 Refund Timeline

Approval ke baad refund ka timeline:

Processing Time

Review Time: 2 working days
Approval Time: 1 working day (approval ke baad)
JazzCash / EasyPaisa: 3-5 working days
Bank Transfer: 5-7 working days
Debit / Credit Card: 7-14 working days (bank dependent)

Note: Bank holidays aur weekends processing time ko extend kar sakte hain. Refund amount aap ke account mein anay mein thora waqt lag sakta hai — ye bank ki policy par depend karta hai.

6 Partial Refunds

Kuch cases mein hum partial refund de sakte hain:

Service Used: Agar aap ne service kuch din use ki hai (e.g., 15 din of 30 din), to unused days ka refund
Partial Months: Monthly subscription ke beech cancel karne par
Billing Errors: Extra charge ka refund
Annual Plans: Pro-rated refund (monthly rate ke hisaab se)

Partial Refund Example

Agar aap ne monthly plan Rs 999 liya aur 15 din baad cancel kiya, to:

Used: 15 din = Rs 500 (approx)
Refund: 15 din = Rs 499 (minus processing fees)

7 Subscription Cancellation

Aap kabhi bhi apni subscription cancel kar sakte hain:

Cancel Anytime: Kisi bhi waqt cancellation possible hai
Access Until Period End: Aap ka access current billing period ke aakhir tak rahega
No Auto-Renewal: Cancel karne ke baad koi aur charge nahi hoga
Auto-Renewal Disable: Settings se auto-renewal turn off karein

Important: Subscription cancel karne se pehle humein 7 din pehle batayein taake next charge se bacha ja sake.

8 Contact Us

Refund ke baray mein koi bhi sawal ho ya request bhejni ho — hum se rabta karein:

Refund Department

Phone: 0344-3682122

WhatsApp: 0343-1067381

Email: waqasumar7381@gmail.com

Address: Dunyapur, Multan, Punjab, Pakistan

Working Hours: Mon-Sat, 9:00 AM - 6:00 PM (PKT)

Thank you for choosing Hira Test Maker. Aap ki satisfaction hamare liye sab se ahem hai. Koi bhi masla ho, hum se rabta karein — hum puri koshish karenge ke aap satisfied hon!

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